Reservation must include the next information:
- name of the guest
- check in (date, time)/ check out (date, time)
- category of room
- number of rooms
- Country of the guest
- contact phone
- guarantee and conditions of payment
- special conditions of accommodation.
If reservation is made by juridical person, there must be requisites of this juridical person (full name, juridical and actually addresses, banks requisites, leader’s signature, stamp).
You can send your reservation by fax, on email address, or call to the reception.
Accounting currency – Ukrainian hryvnia.
The form of payment - cash and cashless, cards VISA, Master Card и Maestro.
The payment must be realized during arrival.
For the accommodation You need to show the administrator document, which verifies your identity:
- Passport or driving license /for Ukrainians/
- Passport and visa for stay in Ukraine /for foreign persons/
- Certificate of birth /under-age person, who is under 16 years old/
To fill document of standard pattern with your own hand:
- form / for Ukrainians/
- registration card / for foreign persons /
During check-in administrator will give an electronic key for guests for entering the hotel, and the key from the room. During check out guests give back keys to administrator or guardians.
You can cancel your booking if it necessary. If booking is cancelled up to 24 hours before the date of arrival, no fee will be charged. If booking is cancelled later than 24 hours before the time of arrival or in case of no-show, 100 % of the first night will be charged.